Terms And Conditions

Last updated: 28 July 2026

Welcome to Royal Caviar. These Terms and Conditions (“Terms”) govern your access to and use of www.royalcaviaruae.com (the “Site”) and any purchase you make from us. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. About Us

The Site is operated by Royal Caviar (“we”, “us”, “our”), a company registered in the United Arab Emirates.

• Address: P.O. Box 112935, Dubai Investment Park Industrial 2, Dubai, UAE
• Email: info@royalcaviaruae.com
• Phone: +971 4 884 0366

2. Eligibility and Account

2.1 You must be at least 18 years old and legally capable of entering into binding contracts to place an order.

2.2 If you create an account, you are responsible for keeping your login details confidential and for all activity that occurs under your account. Please notify us immediately if you suspect unauthorised use.

2.3 We may refuse, suspend, or cancel an account or an order at our discretion, including where we suspect fraud, unauthorised resale, or breach of these Terms.

3. Products

3.1 Royal Caviar sells caviar and related fine food products. All products are subject to availability.

3.2 We take care to display our products accurately, but photographs, colours, and presentation are illustrative. Caviar is a natural product; grain size, colour, and flavour vary naturally between tins, harvests, and seasons. Such variation is not a defect.

3.3 Stated net weights are subject to standard tolerances. Where a product is sold by weight, the final invoiced amount may vary slightly from the estimate shown at checkout.

3.4 Allergens. Our products contain fish and may contain or be produced alongside other allergens. If you have an allergy or specific dietary requirement, please contact us before ordering. We are not liable for adverse reactions where the product label and product description were accurate.

4. Orders and Acceptance

4.1 Your order is an offer to purchase. A contract is formed only when we send you an order confirmation or dispatch notice.

4.2 We may decline an order where the product is unavailable, where we cannot deliver to your address within the required cold chain, where a pricing or description error has occurred, or where we suspect fraudulent activity.

4.3 If we cancel a confirmed order, we will refund any amount already paid in full.

5. Pricing and Payment

5.1 Prices are displayed in UAE Dirhams (AED) and are inclusive of VAT at the prevailing rate of 5%.

5.2 Delivery charges, where applicable, are shown separately at checkout before you confirm your order.

5.3 Accepted payment methods are shown at checkout. Payment must be received in full before dispatch, unless otherwise agreed in writing.

5.4 If a price is listed incorrectly due to an obvious error, we will contact you before dispatch and give you the option to proceed at the correct price or cancel for a full refund.

6. Delivery

6.1 We deliver within the United Arab Emirates only. Estimated delivery windows are shown at checkout and are estimates, not guarantees.

6.2 Caviar is a temperature-sensitive perishable product shipped under cold chain conditions. Someone must be available to receive the delivery. If delivery fails because no one was present, the address was incorrect, or access was refused, we cannot accept responsibility for spoilage and no refund will be due.

6.3 Risk in the products passes to you on delivery. Title passes once payment has been received in full.

6.4 On receipt, you must refrigerate the product immediately at the temperature stated on the packaging and consume it by the date indicated. We are not responsible for deterioration caused by improper storage after delivery.

6.5 We are not liable for delays caused by circumstances beyond our reasonable control, including courier disruption, extreme weather, or public holidays.

7. Cancellations, Returns, and Refunds

7.1 Cancellation before dispatch. You may cancel an order at no charge by contacting us before it has been dispatched. We will refund you in full.

7.2 Perishable goods. Because caviar is a perishable food product, orders cannot be returned or refunded once dispatched, except as set out below. This reflects food safety requirements and does not affect your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.

7.3 Damaged, defective, or incorrect items. If your order arrives damaged, spoiled, or is not what you ordered, contact us within 24 hours of delivery with your order number and clear photographs of the product, the tin, the batch code, and the packaging. Where the claim is validated, we will provide a replacement or a full refund at our discretion.

7.4 Please do not discard the product or packaging before contacting us, as we may need them to assess the claim.

7.5 Approved refunds are issued to the original payment method. Your bank may take additional time to post the funds to your account.

8. Promotions and Gift Orders

8.1 Promotional codes are non-transferable, have no cash value, cannot be combined unless stated, and may be withdrawn at any time.

8.2 For gift deliveries, you are responsible for providing accurate recipient details and for ensuring the recipient is available to receive a chilled delivery.

9. Intellectual Property

All content on the Site, including text, images, logos, product photography, and design, is owned by or licensed to Royal Caviar and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, or use it commercially without our prior written permission.

10. Acceptable Use

You agree not to use the Site to transmit malicious code, attempt unauthorised access, scrape or harvest data by automated means, resell our products without written authorisation, or engage in any unlawful activity.

11. Third-Party Links

The Site may link to third-party websites. We do not control and are not responsible for their content, products, or privacy practices.

12. Limitation of Liability

12.1 To the fullest extent permitted by law, our total liability arising out of or in connection with any order is limited to the amount you paid for that order.

12.2 We are not liable for indirect, incidental, or consequential losses, including loss of profit, business, or opportunity.

12.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded under UAE law.

13. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, epidemics, government action, strikes, or failures of transport or utility networks.

14. Privacy

Your use of the Site is also governed by our Privacy Policy and Cookie Policy, which form part of these Terms.

15. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you place an order is the version that applies to that order. Please review this page periodically.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute, without prejudice to your rights under applicable consumer protection legislation.

17. Contact

Royal Caviar
P.O. Box 112935, Dubai Investment Park Industrial 2, Dubai, UAE
Email: info@royalcaviaruae.com
Phone: +971 4 884 0366

We aim to respond to enquiries within 3 working days.