Returns & Replacement
Our product is held to the highest standards for quality and freshness. Upon arrival, all product should be thoroughly inspected and all caviar and other perishables immediately refrigerated.
Should there be a concern that the product as received is unsatisfactory, a claim must be made within 24 hours of receipt of the delivery. Upon notification, Royal Caviar will advise a return authorization code and specific return instructions.
No returns will be accepted without prior return authorization.
We will not issue credit for product that has been discarded or partially consumed. Due to the perishable nature of our product we will not issue credit for product not received within two days of delivery due to incorrect or insufficient information provided by the customer and/or absence of recipient. Please be sure to retain all packaging in the event a return is necessary. Royal Caviar is not responsible for lost or stolen goods.
Please contact us should you have any questions, by e-mail at:firstname.lastname@example.org or by telephone at: +971 4 8840366.