Delivery & Return
Order Delivery
| Location | Shipping | Delivery Days |
|---|---|---|
| Dubai | Flat rate AED 30 (Free delivery for orders above AED 300) |
All Days |
| Abu Dhabi | Flat rate AED 75 (Free delivery for orders above AED 300) |
Saturday to Thursday |
| Sharjah | Flat rate AED 50 (Free delivery for orders above AED 300) |
Saturday to Thursday |
| Al Ain | Flat rate AED 75 | Saturday to Thursday |
| Umm al Quwain | Flat rate AED 75 | Tuesday |
| Ras al Khaimah | Flat rate AED 75 | Monday |
| Fujairah | Flat rate AED 75 | Wednesday |
Returns & Replacement
Our product is held to the highest standards for quality and freshness. Upon arrival, all product should be thoroughly inspected and all caviar and other perishables immediately refrigerated.
Should there be a concern that the product as received is unsatisfactory, a claim must be made within 24 hours of receipt of the delivery. Upon notification, Royal Caviar will advise a return authorization code and specific return instructions.
No returns will be accepted without prior return authorization.
We will not issue credit for product that has been discarded or partially consumed. Due to the perishable nature of our product we will not issue credit for product not received within two days of delivery due to incorrect or insufficient information provided by the customer and/or absence of recipient. Please be sure to retain all packaging in the event a return is necessary. Royal Caviar is not responsible for lost or stolen goods.
Please contact us should you have any questions, by e-mail at:info@royalcaviaruae.com or by telephone at: +971 4 8840366.