Delivery & Return
Order Delivery
| Location | Shipping | Delivery Days |
|---|---|---|
| Dubai | Flat rate AED 20 (Free delivery for orders above AED 150) (Free delivery on all Caviar orders) |
Next day delivery |
| Sharjah | Flat rate AED 30 (Free delivery for orders above AED 250) |
Next day delivery |
| Ajman | Flat rate AED 30 (Free delivery for orders above AED 250) |
Next day delivery |
| Abu Dhabi | Flat rate AED 50 (Free delivery for orders above AED 300) |
Next day delivery |
| Al Ain | Flat rate AED 50 (Free delivery for orders above AED 400) |
Next day delivery |
| Umm al Quwain | Flat rate AED 50 (Free delivery for orders above AED 400) |
Next day delivery |
| Ras al Khaimah | Flat rate AED 50 (Free delivery for orders above AED 400) |
Next day delivery |
| Fujairah | Flat rate AED 50 (Free delivery for orders above AED 400) |
Next day delivery |
Customers can choose a delivery slot: 10am – 1pm or 2pm – 5pm.
Orders placed before 10:00 PM are eligible for next-day delivery. Orders placed after 10:00 PM will be delivered the day after next.
Returns & Replacement
Our product is held to the highest standards for quality and freshness. Upon arrival, all product should be thoroughly inspected and all caviar and other perishables immediately refrigerated.
Should there be a concern that the product as received is unsatisfactory, a claim must be made within 24 hours of receipt of the delivery. Upon notification, Royal Caviar will advise a return authorization code and specific return instructions.
No returns will be accepted without prior return authorization.
We will not issue credit for product that has been discarded or partially consumed. Due to the perishable nature of our product we will not issue credit for product not received within two days of delivery due to incorrect or insufficient information provided by the customer and/or absence of recipient. Please be sure to retain all packaging in the event a return is necessary. Royal Caviar is not responsible for lost or stolen goods.
Please contact us should you have any questions, by e-mail at:info@royalcaviaruae.com or by telephone at: +971 4 8840366.